PILOT

Returns

If you are not satisfied with your VORTEXIA order, you can return your products within 7 days of when you received your order. We’ll process your return as soon as we receive it for the purchase amount minus the original shipping charges. Please note it may take up to 15 business days for the credit to appear on your account.

Please note the following exceptions to our return and refund policy:
● Discounted items are final sale and cannot be returned or exchanged.
● Returned items must have tags still on and be returned in original product
packaging including accessories such as microfiber cloth and bag.
● Returned items must have no visible signs of wear or use.

To initiate a return or exchange, please contact Support@vortexiaworld.com to begin the return
process. You will need to provide your order number and the shipping zip code.
Unfortunately at this time we do not offer exchanges.

Returning a Defective/Wrong Item(s)
Please initiate a return by contacting our support team for help. Please note you need to initiate a return or contact us within 2 days of receiving your order to be issued a full refund.

Any requests received after two days will not be honored. LOST PACKAGE? If you believe your VORTEXIA order is lost in transit please email us at Support@vortexiaworld.com. Be sure to include your full name, order number and email address used to place the
order. Please allow up to 48 hours (Not including weekends and holidays) to receive a response.

International Returns + Exchanges
Unfortunately, we cannot offer returns or exchanges on international orders. Please contact our support team at Support@vortexiaworld.com.

Info

All packages are shipped via FedEx, FedEx Smartpost, UPS or USPS. A signature is not required upon delivery. Your billing and shipping address must be in the United States and its Territories.

All packages are shipped via FedEx, FedEx Smartpost, UPS or USPS. A signature is not required upon delivery. Your billing and shipping address must be in the United States and its Territories.

Shipping Methods and Costs

• Standard Shipping: Free standard shipping across the United States including all U.S. territories (5-10 business days once your order has been processed)
• 2-Day Shipping: Shipping across the United States including all U.S. territories $34.95 (2-3 business days once your order has been processed)

Order Processing and Delivery Times

Orders are processed within 2-5 business days, Monday through Friday. 2-Day orders are processed 1-2 business days, Monday through Friday, excluding federal holidays and weekends.

Please note, observed US holidays include: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day and New Year’s Eve. Additional federal holiday closures may also apply.

International Shipping

International Delivery: 14-21 business days once your order has been processed.

• Canada & Mexico: $45
• Europe, Asia, & Central America: $65
• Oceania & South America, Africa, Middle East & Rest of the World: $65